Remote Learning Support Services

During this period when instruction is remote due to COVID-19, many UW-Madison Learning Support Services are still available in a remote format. They are here to support you and help you continue to achieve academic and career success. Below find a list of Learning Support Services and how you can remotely connect.

To see a full list of campus resources and updates visit UW-Madison’s COVID-19 site.

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  • Services Continued: 1:1, mini groups, large groups, tutoring by request
  • Delivery Method: BlackBoard Collaborate
  • Instructions/Contact Information: Check ongoing updates via website
  • Services Discontinued: None
  • New Students Accepted: Yes

Algebra Lab Hours

  • Services Continued: Math 112 Lab Hours
  • Delivery Method: Via Math 112 Canvas course website
  • Instructions/Contact Information: Look at Math 112 Canvas course for hours; if unable to find – check with course instructor. Contact info: Justin Sukiennik
  • Services Discontinued: Math 96 Lab Hours
  • New Students Accepted: Yes – Drop-in service for students in Math 112

Alpha Chi Sigma

  • Services Continued: Tutoring, by email request to Timothy Biewer-Heisler
  • Delivery Method: Skype, Facetime, or Zoom
  • Instructions/Contact Information: Students should get in contact with Timothy Biewer-Heisler to be connected with a tutor
  • Services Discontinued: None
  • New Students Accepted: Yes

Athletics Academic Services

  • Services Continued: All tutoring and mentoring
  • Delivery Method: Tutoring through Zoom; Mentoring through Facetime, Skype, or Zoom
  • Instructions/Contact Information: More information here
  • Services Discontinued: None
  • New Students Accepted: Yes

Biochem 501

  • Services Continued: Optional discussion
  • Delivery Method: BlackBoard Collaborate Ultra, Piazza discussion board, asynchronous videos, etc. others if students request
  • Instructions/Contact Information: Written instructions, video tutorial and schedule found on Canvas course website. Contact information: Mario Pennella
  • Services Discontinued: None
  • New Students Accepted: Yes

Business Learning Center

  • Services Continued: Practice questions, virtual presentation of practice questions either live or on Kaltura, recorded in either case. BB Collaborate office hours
  • Delivery Method: Each BCL TA is using the same method used by their course instructor (either Kaltura or BB Collaborate) for content delivery. Office hours will be on BB Collaborate
  • Instructions/Contact Information: Posted on the home page of each BLC course site and sent in an email by the BLC TA to registered BLC students – Business Learning Center
  • Services Discontinued: None
  • New Students Accepted: Yes

Center for Academic Excellence

  • Services Continued: All academic mentoring sessions
  • Delivery Method: BlackBoard Collaborate Ultra – preferred method
  • Instructions/Contact Information: Students will receive instructions from their respective academic mentors
  • Services Discontinued: None
  • New Students Accepted: Yes (eligible L&S students only) – through March 27th

Chemistry Help Desk

  • Services Continued: Available through Chem 103/104 course Canvas sites
  • Delivery Method: Course Canvas pages
  • Instructions/Contact Information: 

Chem 103 Help Desk Hours: M-Th 10:00am-6:00pm and F 11:00am-3:00pm

Chem 104 Help Desk Hours: M-Th 8:00am-8:00pm, F 8:00am-4:00pm, and Sn 10:00-11:00am and 12:00-1:00pm

Chem 104 Lab Help Desk Hours: M 2:00-8:00pm, T-Th 8:00am-8:00pm, and F 8:00am-4:00pm

  • New Students Accepted: Yes – open to all students in Chem 103 and 104

Chemistry Learning Center

  • Services Continued: All current sessions will continue in online mode
  • Delivery Method: Varies
  • Instructions/Contact Information: Students currently in learning center will receive instructions from their respective learning center instructors. New students will be directed to online application and do an intake online. For application, email
  • Services Discontinued: None
  • New Students Accepted: Only students at risk of failing the course

Computer Science Learning Center

  • Services Continued: Support for CS 200, 300, 400
  • Delivery Method: Tutors are being partitioned into different courses and are coordinating support with the instructors of those courses
  • Instructions/Contact Information: Check with the instructor of your course. Contact information: Andy Kuemmel
  • Services Discontinued: None
  • New Students Accepted: Yes


  • Services Continued: Online consultations and instruction, drop-in services
  • Delivery Method: Consultations are moving to Webex, instruction is being made into videos; drop-in WebEx available and website updated on March 23rd
  • Instructions/Contact Information: Check website for more information
  • Services Discontinued: In-person consultations and in-class instructions
  • New Students Accepted: Yes

English 100 Tutorial

  • Services Continued: All services
  • Delivery Method: Skype & Google Docs
  • Instructions/Contact Information: Sign up for appointments via Starfish
  • Services Discontinued: None
  • New Students Accepted: Available for students registered in English 100

Greater University Tutoring Service (GUTS)

  • Services Continued: Drop-in and Academic Match programs;  Study Skills appointments (also available through McBurney); and conversational language tutoring through Conversational English, Foreign Language Learners, and Language Exchange programs are continuing in an online format beginning on March 30
  • Delivery Method: Blackboard Collaborate Ultra is the primary and preferred platform
  • Instructions/Contact Information: Check website for more information and updates
  • Services Discontinued: Conversational English Eagle Heights
  • New Students Accepted: Drop-in tutoring, starting April 2                                                                                                                                                                                              Study Skills appointments, starting March 30

History Lab

  • Services Continued: All services
  • Delivery Method: Microsoft Teams and phone
  • Instructions/Contact Information: Check website for instructions
  • Services Discontinued: None
  • New Students Accepted: Yes


  • Services Continued: None
  • Delivery Method: N/A
  • Instructions/Contact Information: N/A
  • Services Discontinued: All Housing tutoring is discontinued
  • New Students Accepted: N/A


  • Services Continued: Mathlab continues online in form of a non credit Canvas course
  • Delivery Method: BlackBoard Collaborate; back-up: Piazza
  • Instructions/Contact Information: Students can self-enroll in the course:

Alternatively, they can sign up at and use the following join code: KHYEWM

  • Services Discontinued: None
  • New Students Accepted: Drop-in service – yes

Math Tutorial Program

  • Services Continued: All current tutorial sessions at their original times
  • Delivery Method: BlackBoard Collaborate Ultra for – synchronous; Piazza – for asynchronous instruction
  • Instructions/Contact Information: Students are notified by email and automatically enrolled in the appropriate Canvas course. Contact information: Francis Rooney
  • Services Discontinued: None
  • New Students Accepted: Yes – apply through the website

Nursing Learning Center

  • Services Continued: 1:1 sessions, group sessions, course review sessions, licensure exam prep, and support by request (SBR)
  • Delivery Method: Offered via online, phone, and/or video formats
  • Instructions/Contact Information: Check website for more information
  • Services Discontinued: Wellness activities (Scratch Art in March, Tie Dye in April, Dogs on Call in May, etc.)
  • New Students Accepted: Yes

Peer Learning Association (PLA)

  • Services Continued:                                                                                                                                                                                          Physiology 335: Jeremy Portillo (, Jack Horner (                                                                      Wednesday @ 2-4 pm                                                                                                                                                                                                      Thursday @ 4-6 pm                                                                                                                                                                                                                                                                                                                                                                                                                                                               Psychology 202: Luke Rutten (, Madelyn Funk (, Colt Galecki (                       Monday @ 5-7 pm, Skype                                                                                                                                                                                                   Thursday @ 2-4 pm, Video Conference Tool                                                                                                                                                                                                                                                                                                                                                                                                                     Physics 103: Makayla Slaby (                                                                                                                                         date/time: tbd, BBCollaborate                                                                                                                                                                                                                                                                                                                                                                                                                                                     Physics 104: Makayla Slaby (                                                                                                                                                   Monday @ 2:30-4:30 pm, BBCollaborate                                                                                                                                                                   Monday @ 3-4 pm, BBCollaborate                                                                                                                                                                                        Support also available via email                                                                                                                                                                                                                                                                                                                                                                                                                                                  Chemistry 343: Mary Anderson (, Abir Thakur (                                                                      Monday @ 3-5 pm, Online Conference Tool                                                                                                                                                                       Friday @ 3-5 pm, Online Conference Tool                                                                                                                                                                                                                                                                                                                                                                                                             Chemistry 345: Mary Anderson (, Abir Thakur (                                                         Monday @ 4-6 pm, Online Conference Tool                                                                                                                                                         Support also available via email                                                                                                                                                                            Biology 151: Olivia Bee (, Erik Woelfle (                                                                                         Tuesday @ 6-7pm, Zoom
  • Biology 152: Olivia Bee (, Erik Woelfle (                                                              Tuesday @ 6-8 pm, BBCollaborate
  • Delivery Method: Varies
  • Instructions/Contact Information: Contact the course coordinator(s), names and emails are listed after each course
  • Services Discontinued: Chemistry 103 and 104 have been discontinued for Spring 2020.
  • New Students Accepted: Yes


Physics Learning Center

  • Services Continued: Learning teams and review sessions
  • Delivery Method: Online synchronous format (BlackBoard Collaborate Ultra)
  • Instructions/Contact Information: Students currently in learning center will receive instructions from their respective learning center instructors; other students may join PLC via application process (email application here)
  • Services Discontinued: None
  • New Students Accepted: Yes

School of Medicine and Public Health

  • Services Continued: One-on-one tutoring provided by upper-class medical students
  • Delivery Method: Virtual, based on availability
  • Instructions/Contact Information: Contact Learning Specialists
  • Services Discontinued: None
  • New Students Accepted: Yes, based on academic need

School of Veterinary Medicine

  • Services Continued: Peer tutoring
  • Delivery Method: Microsoft Teams or another virtual platform
  • Instructions/Contact Information: Contact Lynn Maki
  • Services Discontinued: None

Software Training for Students

  • Services Continued: Online, recorded training; remote one-on-one appointments; self-paced training via STS Canvas course
  • Delivery Method: Appointments will be done via Google Meet and other platforms
  • Instructions/Contact Information: Customers can still request tech training via the website. Self-paced training is available here.
  • Services Discontinued: Any face-to-face training, including our open enrollment sign-up classes and in-person workshops or 1-on-1 appointments
  • New Students Accepted: Yes

Statistics Learning Center

  • Services Continued: Drop-in tutoring for students enrolled in Stat 301, 324, & 371
  • Delivery Method: Canvas course
  • Instructions/Contact Information: To enroll:

Visit for more info about accessing tutoring

  • Services Discontinued: None
  • New Students Accepted: Yes – drop-in service

Success Services - Office of Student Financial Aid

Services Continued: Basic Needs Assistance, Success Coaching and Be Engaged Workshops

Delivery Method: Microsoft Teams (1:1 virtual meetings). Platform TBD for Be Engaged Workshops

Instructions/Contact Information: Email to get connect to a Success Coach                                                      Email to connect to a Basic Needs Assistance                                                                                                                       Visit to learn more about services and workshops

Services Discontinued: None

New Students Accepted: Yes

Undergraduate Learning Center

  • Services Continued: Drop-in tutoring (limited courses), tutoring by request, PrEPS (InterEGR 150)
  • Delivery Method: All moved to online format
  • Instructions/Contact Information: Updates provided at
  • Services Discontinued: None
  • New Students Accepted: Yes

Writing Center

  • Services Continued: One-to-one writing instruction; weekly writing groups; selected workshops
  • Delivery Method: One-to-one sessions will be converted to email and Skype; writing groups will meet synchronously via Google Docs and BlackBoard Collaborate; check website for updates on specific workshops
  • Instructions/Contact Information: Check details at
  • Services Discontinued: Madison Writing Assistance (free writing support for community members at local libraries and neighborhood centers)
  • New Students Accepted: Yes